FAQ

We cater to skaters of all levels worldwide! Our target customers include:

• Competitive athletes looking for professional-grade equipment like Eclipse blades or Atom speed skates
• Recreational skaters interested in quality quads or inline skates
• Roller derby enthusiasts needing durable gear (our founder comes from roller derby background)
• Beginner skaters seeking entry-level blades or complete skate packages

We’re skaters serving skaters! Our key differentiators:

• Every piece of equipment is tested before shipping
• Global delivery optimized for skating gear
• Skater-to-skater expertise in our customer service
• Competitive pricing on professional equipment bundles

Our product range includes:

• Quad roller skates: From beginner Atom Quad models to professional Edea skates
• Inline skates: Including complete Atom Inline Skate Packages
• Speed skates: Specialized Atom Quad Speed Skates for competition
• Components: Wheels, bearings, frames, and plates for customization
• Accessories: Protective gear, boot covers, gloves, and headbands

Consider your:

• Skill level: We offer entry-level to professional equipment
• Skating style: Artistic, speed, derby, or recreational
• Budget: From refurbished options to premium competition gear

Yes! We offer:

• Close-Out Roller Skates (refurbished)
• Close-Out wheels (refurbished/used)
• All refurbished items are thoroughly inspected and tested

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Absolutely! We use industry-standard encryption for all transactions. We never store full payment details on our servers.

Orders can typically be modified within 1 hour of placement. After that, contact us immediately at [email protected] with your order number. We’ll try our best to accommodate changes before shipment.

We ship worldwide except:

• Some remote Asian regions
• Areas affected by conflict

Our skates have reached athletes in 45+ countries!

Express Shipping (Recommended):

• Carriers: DHL or FedEx
• Delivery Time: 10-15 business days after dispatch
• Cost: $12.95 USD (flat rate regardless of order size)
• Ideal for competitive skaters needing gear quickly

Free Standard Shipping:

• Carrier: EMS
• Delivery Time: 15-25 business days after dispatch
• Cost: FREE on orders over $50 USD
• Perfect for recreational skaters

Tracking information is sent via email the moment your skates or blades leave our Crawfordsville warehouse. Both shipping methods include full tracking.

All international orders include complete documentation to avoid delays. However, any customs or import fees are the responsibility of the customer and vary by country.

Yes! Order your Atom Inline Skate Package with Express Shipping to save 20% on components and get competition-ready faster.

We offer 15-day returns from delivery date for unused items only. Return shipping is at customer’s expense – we recommend keeping original packaging for this possibility.

Email [email protected] with:

• Your order number
• Reason for return
• Photos of any damaged/defective items (if applicable)

We’ll provide return instructions within 1 business day.

We accept size exchanges within the 15-day window, subject to stock availability. Please ensure items are unused and in original packaging.

Contact us immediately at [email protected] with photos of the damage. We’ll arrange for replacement or repair at no cost to you.

Email our skate-experts-turned-customer-service team at [email protected] for the fastest resolution. Include your order number and tracking information if applicable.

Our Crawfordsville warehouse operates Monday-Friday, 9AM-5PM EST. Emails are typically answered within 24 hours.

Triple Eight Shop
883 Overlook Drive
Crawfordsville, US 47933
(Warehouse only – not open for public visits)